Help Center
Find answers to the most common questions about ordering, payments, delivery and returns.
Payments
How to pay for your order
What payment methods do you accept?
We accept Visa, MasterCard and PayFast. All payments are processed securely — we never store your card details.
Is it safe to pay online?
Yes. Our checkout is encrypted with SSL and processed through PayFast, one of South Africa's leading payment gateways.
Can I pay on delivery?
Not at this time. All orders must be paid in full online before dispatch.
Shipping & Delivery
When and how your order arrives
How long does delivery take?
Standard delivery takes 3–5 working days. Express delivery (1–2 working days) is available in major metros.
Do you offer free delivery?
Yes — orders over R500 qualify for free standard delivery to Kempton Park and surrounding areas.
Can I track my order?
Yes. You'll receive a tracking link by email once your order has been dispatched. You can also visit our Track Your Order page.
Returns & Refunds
Our returns and refund policy
Can I return a product?
Yes. Most items can be returned within 7 days of delivery if unused and in original packaging. See our full Refund & Returns policy.
What if my order arrived damaged?
Email us at admin@maziya.co.za within 48 hours with a photo of the damage and we'll arrange a replacement or refund.
Can I return alcohol products?
Opened alcohol products cannot be returned unless they arrived damaged or defective. Unopened products in original packaging may be returned within 7 days.
Still need help?
Email us at admin@maziya.co.za or call 061 545 9255